Shipping Policy
This policy covers how, when and at what cost Aureva Health delivers your order.
Last updated: 5 September 2026
1. Where we deliver
We deliver to every governorate in Lebanon: Beirut, Mount Lebanon, North Lebanon, Akkar, Bekaa, Baalbek-Hermel, South Lebanon and Nabatieh.
We do not deliver outside Lebanon. Any order placed for an address outside Lebanon will be cancelled and not processed.
2. One delivery service
There is a single delivery service for every order. There is no standard tier, no express tier and no upgrade to choose or pay for.
3. Delivery time
2–4 business days from the moment your order is confirmed — the same for every order, every product and every part of the country. Business days are Monday to Saturday, excluding public holidays.
Orders confirmed after business hours begin processing the next business day. During national holidays, strikes, severe weather or road closures, delivery can take longer; if that happens to your order we will contact you.
4. Delivery cost
Delivery is charged on every order and is added at checkout once you select your city:
- Beirut — $4
- Rest of Lebanon — $5
We do not offer free delivery. There is no order value, promotion, coupon or bundle that removes the delivery fee. The total shown at checkout before you place your order is the full amount the driver will collect.
5. Paying for your order
All orders are Cash on Delivery. You pay the driver in cash when the order reaches you — the price of the products plus the delivery fee, exactly as shown at checkout. Please have the amount ready, as drivers may not carry change for large notes. No payment is taken before delivery, and we never ask for card details.
6. Order processing and confirmation
After you place an order on the site we email you a confirmation link. The order is only registered once you click it, and the link expires after 15 minutes so that stock is not held by abandoned orders. If your link expires, simply place the order again or message us on WhatsApp.
7. Tracking your order
You can follow your order at any time from the Track your order page using your order number, or from your account if you have one. Our driver normally calls you shortly before arriving, so please give a phone number that is reachable during the day.
8. If nobody is there to receive the order
If the driver cannot reach you or nobody is at the address, they will attempt contact and reschedule once. If a second attempt also fails, the order is returned to us and cancelled. Repeated failed cash-on-delivery attempts may mean we ask for confirmation by phone before dispatching future orders.
9. Checking your order on arrival
Please check that the box is sealed and undamaged before you pay the driver. If something is visibly wrong, you may refuse the delivery at no cost. Once you have accepted and paid, any issue is handled under our Return & Refund Policy.
10. Contact
For anything about a delivery, message us on WhatsApp at +961 70 870050 or email support@aureva-health.com with your order number.